Refund policy
GG & Co. Boutique Return Policy
Return Policy
At GG & Co. Boutique, we want you to love your purchase. Please review our return policy carefully before placing your order.
Returns
Return requests must be submitted within 7 days of delivery. The return window begins on the date the tracking information shows that the order was delivered.
Once your return request has been approved, the item must be shipped back to GG & Co. Boutique within 7 days of the return request to remain eligible for a refund.
For orders shipped in multiple packages, the 7-day return window begins on the date the final package in the order is delivered.
To be eligible for a return, items must be returned in their original condition, unworn, unwashed, unused, and free from makeup, stains, odors, pet hair, damage, or other signs of wear. Items should be returned with any original tags or packaging when applicable.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item was damaged, defective, or the wrong item was sent.
Original shipping and handling charges are non-refundable.
Restocking Fee
Returns that do not meet the requirements of this policy may be subject to a 20% restocking fee, or GG & Co. Boutique may decline the return.
Items returned outside the stated return time frame may be refused or may not qualify for a refund.
Processing Your Return
Please allow 5–7 business days after GG & Co. Boutique receives your returned package to inspect and process the return.
You will receive an email once your return has been processed.
If approved, your refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Beauty products
- Custom orders
- Made for you items
- Personalized items
- Swimwear and bodysuits
- Intimates and lingerie
- Jewelry
- Any item specifically marked Final Sale on the product listing
Custom items
Custom, Personalized and made for you items are final sale.
Because these items are created, customized, or ordered specifically for the customer, we do not accept returns, exchanges, or cancellations once production has begun.
Please carefully review your selected size, color, design, personalization, and other order details before completing your purchase.
If a custom or made for you item arrives damaged, defective, misprinted, or materially different from what was ordered, please contact us at Contact@ggandcoboutique.com with your order number and photographs of the issue. We will review the situation and determine an appropriate resolution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us at:
Please include your order number and clear photographs of the item and the issue.
Please do not send an item back before contacting us and receiving return instructions.